1. Scope and data controller
This policy applies to the BOAO public website and the inquiry forms available on it. BOAO is the data controller or personal information handler for the information described in this policy.
A separate written contract, quotation, project agreement, or service policy may contain additional terms for a specific business relationship.
2. Information we collect
We collect information that you choose to provide and limited technical information generated when the website is used.
- Contact and organization details, such as your name, work email, company, phone number, and country or region.
- Project and inquiry details, such as product interest, project stage, requirements, source page, product identifier, and preferred language.
- Files you upload, including drawings, plans, images, archives, and their original file names and technical metadata.
- Technical and security data, such as IP address, browser user agent, request time, and session information used for delivery, rate limiting, and abuse prevention.
- Messages and follow-up information you provide when communicating with BOAO.
3. How we use information
We use information only where reasonably necessary for the following purposes.
- Receive, review, route, and respond to inquiries and project requests.
- Discuss product selection, technical requirements, drawings, quotations, installation coordination, maintenance, and related services.
- Operate, secure, troubleshoot, and improve the website and inquiry process.
- Detect spam, malicious uploads, fraud, security incidents, and other misuse.
- Maintain business records and comply with applicable legal, regulatory, and accounting obligations.
4. Grounds for processing
Depending on where you are located and the context of the inquiry, we process information to take steps you request before entering into a contract, to perform or manage a business relationship, to comply with legal obligations, for legitimate interests such as security and responding to business inquiries, or with consent where consent is required. You may withdraw consent for future processing where processing depends on consent.
7. Retention
We retain inquiry and project information only for as long as reasonably necessary for the purposes described above, including follow-up, project evaluation, recordkeeping, dispute handling, security, and legal compliance. Retention periods depend on the nature of the inquiry, whether a business relationship develops, the sensitivity of the information, and applicable legal requirements. Information that is no longer required will be deleted or anonymized where reasonably practicable and legally permitted.
8. Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission, or storage method can be guaranteed completely secure. Please avoid sending information that is not necessary for your inquiry, especially passwords, payment-card details, government identification numbers, or unrelated sensitive information.
9. Your choices and rights
Subject to applicable law, you may ask whether we hold information about you and request access, correction, deletion, restriction, objection, or a portable copy where available. You may also withdraw consent where processing is based on consent. We may need to verify your identity and may retain information where the law or a valid business need requires it.
10. International inquiries and transfers
BOAO is located in China and receives inquiries from multiple countries and regions. If you submit information from outside China, it may be transmitted to and processed in China and, where service providers are used, in other locations in which they operate. We take steps required by applicable law for relevant cross-border processing.
11. Children
This business website and its inquiry forms are not directed to children. Please do not submit a child's personal information unless you have lawful authority and it is necessary for a legitimate business purpose.
12. Policy updates
We may update this policy to reflect changes in website functions, business practices, service providers, or legal requirements. The current version and its effective date will be published on this page.
13. Contact us
For questions about this policy or requests concerning your information, contact BOAO at the email address below. Please describe your request clearly and do not include additional sensitive information unless necessary.